Last updated: May 18, 2026
LafayetteLAMarket ("we", "us", or "our") is operated by Joe Software USA LLC, a Louisiana limited liability company. We are a personal shopping service that acts as your purchasing agent for grocery and household products in Lafayette, Louisiana. This Privacy Policy explains how we collect, use, and protect your information when you use our service at lafayettelamarket.com.
We collect the following information when you create an account or place an order: • Phone number — used for account authentication and order status notifications via SMS • Email address — used to send order confirmations, receipts, and password recovery messages • Name or alias — used to personalize your experience • Delivery address, including ZIP code, apartment/unit number, gate code, and delivery instructions — used to calculate delivery fees, determine the applicable sales tax zone under Louisiana's destination-based sourcing rules, and complete your delivery • Order history — used to fulfill orders and process refunds • Payment information — processed securely by Stripe; we never store your card details on our servers • Device push notification tokens — used to send order status push notifications to your device • Delivery proof photographs — taken at the delivery location by our driver to confirm successful drop-off; stored securely and accessible only to you (via your order receipt) and authorized staff for delivery verification and dispute resolution • IP address and basic device information — used for fraud prevention, rate limiting, and security • Approximate location data (city/region only) — derived from IP address for analytics purposes; we do not track precise device location
We use your information solely to: • Authenticate your account via phone number verification • Process and fulfill your grocery orders • Send order status notifications via SMS and push notifications (confirmed, shopping, delivering, delivered) • Send appointment reminders if you book professional services • Calculate delivery fees based on your address • Determine the correct sales tax rate based on the ZIP code of your delivery address (Louisiana is a destination-based sourcing state; the tax rate is set by the location where the customer receives the goods) • Process refunds through Stripe • Improve our service We do not use your information for marketing campaigns unless you explicitly opt in.
By creating an account on lafayettelamarket.com and providing your phone number, you expressly consent to receive transactional SMS messages from LafayetteLAMarket at the number provided. PROGRAM NAME: LafayetteLAMarket Notifications TYPES OF MESSAGES YOU WILL RECEIVE: • Account verification codes when signing in or registering • Order status updates: order confirmed, shopping started, order on the way, order delivered MESSAGE FREQUENCY: 1-2 verification messages per sign-in attempt, plus 3-5 order status messages per order placed. Average customer receives 5-10 messages per month. CARRIER FEES: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. OPT-OUT: Reply STOP to any message at any time to immediately opt out of all future SMS notifications. You will receive a confirmation message and no further messages will be sent. HELP: Reply HELP to any message for support information, or contact us at lafayettelamarket.com. PRIVACY OF YOUR PHONE NUMBER: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude mobile opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Mobile phone numbers and SMS opt-in data are NEVER shared with third parties or affiliates for marketing purposes under any circumstances. We share limited information ONLY with the following service providers strictly to operate our service: • Stripe — to process payments securely • Twilio — to deliver transactional SMS notifications to your phone number • Firebase (Google) — to store your account data and authenticate your phone number • Resend — to deliver transactional emails (order confirmations, receipts) OPERATIONAL SHARING WITH SHOPPERS AND DRIVERS: Your name, phone number, delivery address, and order details will be shared with the shopper and driver assigned to fulfill your specific order. This is necessary so they can: • Contact you by phone or SMS if there is an issue with your order (out-of-stock items, substitution questions, address clarifications, gate access problems, or any other delivery concern) • Locate your delivery address accurately and complete the delivery successfully • Confirm successful delivery Shoppers and drivers are bound by our internal policies to use this information ONLY to fulfill your order. They are strictly prohibited from contacting you for any purpose other than completing your specific order, and from using or sharing your contact information after the order is complete. All third-party providers are bound by their own privacy policies and data protection agreements. None of these providers are permitted to use your information for their own marketing.
We retain your account information for as long as your account is active. Order history is retained for accounting and refund purposes. You may request deletion of your account and associated data by contacting us directly.
We use industry-standard security practices including encrypted connections (HTTPS), Firebase Authentication for phone number verification, and Stripe for PCI-compliant payment processing. We do not store credit card numbers on our servers.
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
If you are a California resident, the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), grants you specific rights regarding your personal information. We extend these rights to all users of our service regardless of state of residence. CATEGORIES OF PERSONAL INFORMATION COLLECTED: • Identifiers: phone number, email address, name or alias, IP address, device push notification tokens • Customer records: delivery address, gate code, apartment unit • Commercial information: order history, payment records (card details are processed by Stripe and never stored on our servers) • Geolocation data: approximate location (city/region) derived from IP address; we do NOT collect precise device location • Internet/network activity: basic device information for fraud prevention and security • Visual information: delivery proof photographs (taken at delivery location by our driver) YOUR RIGHTS: • Right to Know — request a copy of the personal information we hold about you and how we use it • Right to Delete — request deletion of your account and associated personal information (subject to legal record-keeping obligations for completed orders) • Right to Correct — request correction of inaccurate personal information • Right to Opt Out of Sale or Sharing — we do NOT sell or share your personal information for cross-context behavioral advertising; this right is therefore not applicable, but we honor it by default • Right to Limit Use of Sensitive Personal Information — we do not use sensitive personal information for purposes outside the operation of our service • Right to Non-Discrimination — we will never deny service, charge different prices, or provide different quality of service because you exercised a privacy right DO NOT SELL OR SHARE: We do not sell your personal information for money, and we do not share it with third parties for cross-context behavioral advertising. Mobile phone numbers and SMS opt-in data are NEVER shared with third parties for any marketing purpose. HOW TO EXERCISE YOUR RIGHTS: Email us at yoyoprola@gmail.com with your request. We will verify your identity (typically by confirming the phone number on the account) and respond within 45 days. There is no charge to exercise these rights. AUTHORIZED AGENTS: You may designate an authorized agent to make a request on your behalf. We will require written authorization signed by you and verification of the agent's identity.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
If you have questions about this Privacy Policy, want to request access to or deletion of your personal data, or have any privacy-related concern, please contact us at: Joe Software USA LLC Lafayette, Louisiana Email: yoyoprola@gmail.com Website: lafayettelamarket.com We respond to privacy requests within 30 days.