Last updated: May 19, 2026
These Terms and Conditions ("Terms") govern your use of LafayetteLAMarket, operated by Joe Software USA LLC ("Company", "we", "us"), a Louisiana limited liability company. By creating an account or placing an order, you agree to these Terms.
LafayetteLAMarket is a personal shopping service operating in Lafayette, Louisiana. Joe Software USA LLC acts as a purchasing agent on behalf of customers to acquire products from third-party retail establishments in Lafayette. We do not own, stock, or sell the products listed on our platform — we shop for them on your behalf and deliver them to your address. We currently operate within the Lafayette area only.
By placing an order, you authorize us to purchase the listed products on your behalf. Legal title to the products transfers directly from the retailer (Walmart, Aldi, Costco, Sam's Club, or other participating store) to you. LafayetteLAMarket does not take legal possession of the products at any point; our role is exclusively that of agent and delivery facilitator. The retailer's own terms of sale (return policies, product warranties, recall procedures) apply to all merchandise.
• Two daily delivery windows (Central Time): orders placed before 8 AM are delivered the same day between 11 AM–2 PM; orders placed before 2 PM are delivered the same day between 5 PM–8 PM. Orders placed after 2 PM are scheduled for the next available window. • Product prices are as listed on the website and may change without notice. • Delivery fees are calculated based on distance from our fulfillment location. • A service fee of 15% of the subtotal applies to all orders (labeled as "Shopper"). • Sales tax follows Louisiana's destination-based sourcing rule: the tax rate is determined by the ZIP code of your delivery address, not by the location of our business. Louisiana state tax is 5% on taxable items and exempt on food for home consumption (LA R.S. 47:305(D)(1)(n-q)). Local Lafayette Parish rates vary by zone: — Lafayette city (ZIPs 70501, 70503, 70504, 70506, 70508): 9.00% on taxable items / 2.00% on groceries. — Parish unincorporated and Milton (ZIPs 70507, 70558): 9.00% / 3.00%. — Broussard (70518): 9.50% / 3.50%. — Carencro (70520): 10.00% / 4.00%. — Duson (70529): 10.00% / 4.00%. — Scott (70583): 10.00% / 4.00%. — Youngsville (70592): 10.50% / 4.50%. — Economic Development Districts (EDDs) within the city of Lafayette may add 1-2% above the base Lafayette rate; your final rate is shown at checkout. • The exact tax zone applied to your order is determined from the ZIP code of the delivery address you provide and is displayed on the checkout screen before payment. • A heavy order surcharge of $5 per 100 lbs applies to orders over 100 lbs. • A card payment processing fee is added to every order to cover the fee charged by our payment processor, Stripe (approximately 2.9% + $0.30 per transaction). It is shown as a separate "Card payment fee" line at checkout and on your receipt, and is non-refundable once payment is captured (see Section 7).
All payments are processed securely through Stripe. We accept major credit and debit cards. NO STORED BALANCE. We do NOT operate an internal account balance or store credit. Every order is paid in full with your card. We never hold or keep your money for future purchases, and we never apply a credit toward a later order. Any amount you do not end up owing — the unused 8% buffer, items we could not find, or weight/price differences — is released straight back to the card you paid with (see below). The only money that ever leaves your account is the real cost of the items we actually deliver. HOW PAYMENT WORKS We are a purchasing agent, not a store. The exact cost of a grocery order cannot be known until your shopper is physically at the store: weight-based items (meat, produce, deli) vary, retailer prices can change between the time you order and the time we shop, and some items may be out of stock. To handle this fairly, we do NOT charge a fixed amount up front. Instead we use a two-step "authorize, then capture" payment: 1) AUTHORIZATION HOLD AT CHECKOUT. When you place your order, your card is NOT charged. Stripe places a temporary authorization hold (a reservation) on your card. No money leaves your account — your bank simply sets those funds aside until we finalize the order. 2) THE 8% PRODUCT BUFFER. The hold equals the estimated order total PLUS a buffer of 8% applied to the product subtotal (our service fee and sales tax scale with the subtotal; the delivery fee is fixed and is not buffered). The purpose of this buffer is to guarantee that we can complete your ENTIRE order even when items turn out slightly heavier or slightly more expensive at the store than estimated — so your payment does not fail and we do not have to interrupt your shopper to contact you. The buffer is only a safety margin on the reservation; it is NOT an extra charge. We never capture (charge) more than the real cost of what we actually deliver, and under no circumstances can we capture more than the authorized hold amount. 3) CAPTURE OF THE REAL AMOUNT. After your shopper buys your items and your order is organized, we capture (actually charge) only the real total for the items actually delivered to you — real weights, real in-store prices, and only the items we were able to find. 4) RELEASE OF WHATEVER IS NOT USED. Any amount that was held but not captured is released back to your card automatically. This expressly includes: • the 8% buffer, if it was not needed; • the amount corresponding to any item that was unavailable / not found and therefore not delivered — that money is never captured and is returned to your card; • any difference when a weight-based item came in lighter, or an item was cheaper in-store than estimated. The released funds return to the available balance on your card. The timing of that release is controlled by your bank and card network — typically within 1 to 7 business days — and is outside our control. In plain terms: you are only ever charged for the items we actually hand to you. Items we could not find are simply never charged, and the corresponding hold is released back to your card. RECEIPTS. At checkout you receive an emailed PRE-RECEIPT showing the estimated prices and a description of each fee (this is an estimate, not a charge). After we capture, you receive the FINAL RECEIPT (PDF) showing the real amount charged. CANCELLATION BEFORE CAPTURE. If you cancel before we capture (that is, before shopping is finalized — see Section 7), the entire authorization hold is released and you are charged nothing. There is no Stripe processing fee in that case, because no charge ever took place. Once we have captured payment, refunds follow the policy in Section 7. By providing payment information, you authorize us to place an authorization hold equal to the estimated total plus the 8% product buffer, and to capture the final amount due for the items actually delivered, including the cost of products, our service fee, applicable delivery fees, sales tax, and the card payment processing fee. You acknowledge and accept that the authorization hold may appear on your card statement as a pending amount larger than the final charge, and that the difference is released by your bank on its own schedule.
We act as your purchasing agent and shop the specific selections you place in your order. We do not substitute alternative products. If a product is unavailable at the time our shopper visits the store, it is simply not delivered and not charged. Because we capture only the real cost of the items actually delivered (see Section 4 — Authorization & Capture), the amount corresponding to any unavailable item is part of the authorization hold that is released back to your original card automatically; it is never captured. You will be notified of any unavailable items on your final receipt. You are never charged for an item you did not receive, and the money for it goes back to your card — never to a store credit or account balance.
LafayetteLAMarket does NOT facilitate the purchase of the following items, regardless of availability at the retailer: • Alcoholic beverages (beer, wine, liquor, hard seltzer, etc.) — requires Louisiana Office of Alcohol and Tobacco Control (ATC) licensing and age verification at point of sale • Tobacco, vape, e-cigarette, and nicotine products — requires retailer-specific permits and face-to-face age verification • Prescription medications and any item dispensed by a pharmacy • Over-the-counter medications subject to Louisiana Schedule V restrictions (pseudoephedrine-containing products such as Sudafed, Claritin-D, Zyrtec-D) • Firearms, ammunition, gunpowder, or any item requiring an FFL transfer • Lottery tickets, scratch-offs, money orders, or prepaid stored-value cards above $200 • Adult products (18+) including but not limited to adult magazines and pornographic content • Any product that requires the buyer's identification at the point of sale (e.g., certain age-restricted electronics) • Items exclusively available through a club membership the customer does not personally hold (Costco/Sam's Club member-only pricing requires a member to be physically present) • Any product that the assigned shopper, in their professional judgment, determines they cannot legally or safely transport (e.g., live animals, hazardous materials, items requiring refrigeration beyond delivery time constraints) If your order contains restricted items, those items will not be purchased and are simply never charged — the corresponding amount stays in the authorization hold and is released back to your card. The remainder of your order will be fulfilled normally.
CANCELLATION BEFORE THE SHOPPER BEGINS Orders may be cancelled free of charge while their status is "confirmed" — that is, before our shopper begins shopping at the store. The Stripe payment processing fee paid at checkout is non-refundable in any case (see "Stripe Fee Policy" below). ORDERS CANNOT BE CANCELLED ONCE SHOPPING HAS STARTED Once an order moves to the "shopping" status, the order can no longer be cancelled by the customer and MUST be accepted and delivered. By placing an order, you acknowledge and accept that the moment our assigned shopper begins shopping on your behalf: (a) we are incurring real, irreversible costs (the shopper's time and labor, plus the cost of any items they have already picked up and paid for at the retailer); (b) any perishable items already purchased on your behalf cannot be returned to the retailer for credit — by industry practice, the vast majority of stores (including Walmart, Aldi, Costco, and Sam's Club) do NOT issue refunds for perishable items such as meat, dairy, produce, frozen foods, deli items, prepared foods, baked goods, or any product marked "Perishable" on our platform; (c) the legal title to the items already purchased has transferred from the retailer directly to you (see Section 2), and those items will be delivered to you as ordered. IF YOU INSIST ON CANCELLING AN ORDER ALREADY IN SHOPPING / ORGANIZING / READY / DELIVERING In the rare case that you wish to cancel an order despite the above, you must contact our support team through the in-app chat. A refund will be negotiated on a case-by-case basis. The refund amount will NOT, in most cases, be a full refund. The amount we are able to return depends on factors including, but not limited to: • How many items the shopper had already purchased at the time of your cancellation request; • Whether those items are returnable to the source retailer (most non-perishable, unopened packaged goods may be returnable; perishables and opened items typically are not); • The labor already invested by the shopper (the shopper service fee covers work already performed and is generally not refundable once shopping has begun); • Delivery costs already incurred (if the driver had already been dispatched). Support will present you with an itemized refund offer reflecting these factors. You may accept the offer, in which case the refund will be issued promptly, or you may decline it and the order will be delivered as scheduled. IF NO AGREEMENT CAN BE REACHED WITH SUPPORT If, after a good-faith effort by our support team, you and Lafayette Market cannot reach an agreement on the refund amount AND you still refuse to accept the order: • Lafayette Market will, at its sole discretion, issue a full refund of the order to your original payment method (less the Stripe processing fee, see below); AND • Your account and the delivery address associated with the disputed order will be permanently banned from the platform. You will not be able to place future orders from that account, that delivery address, or any account associated with the same phone number, email, or payment method. This policy is necessary because the agency model (Section 2) places real, immediate cost on us the moment shopping starts, and customers who repeatedly cancel post-shopping make the service unsustainable. OTHER REFUND SCENARIOS • If an item is not delivered (out-of-stock or otherwise unavailable), you are simply never charged for it — that amount is never captured and is released back to your card with the rest of the unused authorization hold (see Section 4). • Refunds for weight-based items are unnecessary in the normal flow because we capture only the real delivered weight; if a correction is ever needed after capture, it is refunded to your original card. • For items delivered in a defective or expired condition that was NOT visually detectable at the time of purchase by our shopper, contact support within 24 hours of delivery to request a partial refund. Photo evidence may be required. • We reserve the right to cancel orders we cannot fulfill (severe weather, retailer outage, inventory unavailable, etc.) and issue a full refund subject to the Stripe processing fee policy below. REFUND TIMING All refunds approved under this Section 7 are processed as follows: • All refunds are issued to your original payment method (the card you paid with). We do not issue store credit or account-balance credits. Refunds are processed within seven (7) business days of the agreement / approval, in compliance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR § 435). Your card issuer or bank may take an additional 1-5 business days to post the refund to your account. • Amounts released from an authorization hold (the unused 8% buffer, undelivered items, weight/price differences) are not "refunds" — they are simply never charged, and your bank releases the hold on its own schedule (typically 1-7 business days). STRIPE FEE POLICY Stripe payment processing fees are non-refundable. Stripe retains its processing fee (approximately 2.9% + $0.30) even when a charge is reversed. Refunds returned to your original payment method are issued for the refund amount less the original Stripe processing fee paid for that order. Note: this applies only AFTER we capture payment — if an order is cancelled before capture, no charge ever occurs and there is no processing fee at all. CHARGEBACK POLICY Filing a chargeback with your card issuer for an order that was successfully delivered, or for any amount in excess of what was agreed upon with our support team after the refund negotiation described above, will result in immediate suspension of your account pending review. We will provide your card issuer with all relevant evidence including the order timeline, your acceptance of these Terms, photo of delivery, shopper purchase receipts, and the support chat transcript. Customers found to have abused the chargeback process will be permanently banned.
PROGRAM NAME: LafayetteLAMarket Notifications PROGRAM DESCRIPTION: A transactional SMS program that sends account verification codes and order status notifications to customers of the LafayetteLAMarket personal shopping service. CONSENT: By creating an account on lafayettelamarket.com, providing your mobile phone number, and completing the registration flow (including agreeing to these Terms and our Privacy Policy), you expressly consent to receive transactional SMS messages from LafayetteLAMarket regarding your account verification and order status updates. MESSAGE FREQUENCY: 1-2 verification messages per sign-in attempt, plus 3-5 order status messages per order placed. Average customer receives 5-10 messages per month. MESSAGE & DATA RATES: Message and data rates may apply based on your wireless plan. Carriers are not liable for delayed or undelivered messages. OPT-OUT (STOP): Reply STOP to any message at any time to opt out of all future SMS notifications. You will receive a final confirmation message and no further messages will be sent. You can re-opt-in at any time by signing in to your account again. HELP: Reply HELP to any message for support, or visit lafayettelamarket.com for support contact information. SUPPORT: For all questions or issues, contact us through lafayettelamarket.com.
You are responsible for maintaining the confidentiality of your account. You must provide accurate information including your delivery address and phone number. We are not responsible for failed deliveries due to incorrect address information provided by the customer.
We reserve the right to suspend, restrict, or terminate your account at our sole discretion, with or without notice, for any of the following reasons: • Violation of these Terms • Fraudulent activity, including chargeback abuse, payment fraud, or use of stolen payment methods • Repeated requests for refunds or credits without legitimate basis • Abusive, threatening, or harassing behavior toward our staff, shoppers, drivers, or other customers • Providing false delivery addresses or other false information • Attempting to circumvent our security, rate limits, or other technical controls • Any conduct that we determine, in good faith, harms our service or other users We do not hold any stored balance or store credit, so there is nothing to return on termination beyond any refund already owed for a specific order under Section 7. You may request termination of your own account at any time by contacting us.
Our driver will deliver your order to the address on file. For apartment deliveries, please ensure the gate code and floor information are correct. A photo of the delivery will be taken as proof of delivery. We are not responsible for items left unattended after delivery is confirmed.
Lafayette Market shoppers and delivery drivers are equipped with temperature-control gear — insulated coolers, refrigerated bags, and ice packs — to maintain the cold chain for perishable items (meat, dairy, produce, frozen foods, deli items, prepared foods, baked goods, and any item flagged "Perishable" on our platform) from the moment they are picked up at the store until they are handed off at your address. To reduce time outside refrigeration, our internal workflow buys perishable items LAST during shopping, so they spend the shortest possible time in transit before being placed in the cooler. Once at our facility (if the order is consolidated), perishables remain in insulated storage until the driver leaves for delivery. Despite these measures, we cannot guarantee absolute temperature control under all conditions (extreme heat, long apartment-building elevator waits, customer not present at the door, etc.). If you are unable to receive your delivery promptly and your order contains perishables, we strongly recommend providing reliable gate-code/door instructions or designating a refrigerated drop-off location. Once the delivery photo confirms hand-off (Section 11), responsibility for maintaining temperature transfers to you.
LafayetteLAMarket and Joe Software USA LLC act solely as your purchasing agent and delivery facilitator. We are NOT responsible for: • Manufacturing defects in products purchased on your behalf — claims should be directed to the manufacturer or retailer. • Errors in product labeling, packaging, or marketing copy produced by the manufacturer or retailer. • Expired products that were not visually detectable as expired at the time of purchase. • Price changes by the retailer between the time you place your order and the time our shopper visits the store; however, we will notify you and seek authorization if the actual in-store price exceeds the listed price by more than 5%. • Allergic reactions or dietary intolerances — please review ingredient lists provided by the manufacturer. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our service. Our total aggregate liability for any claim shall not exceed the total amount paid by you for the order in question.
LafayetteLAMarket shall not be liable for any failure or delay in performance under these Terms when such failure or delay is caused by events beyond our reasonable control. Such events include, but are not limited to: • Natural disasters (hurricanes, floods, severe weather, fire, earthquakes) • Acts of God, war, terrorism, civil unrest, riots, or government action • Strikes, labor disputes, or supply chain disruptions affecting the retailers we shop at • Unavailability of inventory at the source retailers (Walmart, Aldi, Costco, Sam's Club, etc.) • Failures of third-party services we depend on (Stripe, Twilio, Google/Firebase, internet service providers, postal carriers) • Power outages, internet outages, or telecommunications failures • Pandemic, public health emergencies, or government-mandated business closures • Road closures, traffic accidents, or vehicle breakdowns affecting delivery routes In the event of a force majeure event, we will make reasonable efforts to notify affected customers and resume normal operations as quickly as possible. Affected orders may be cancelled at our discretion with full refund of charges (subject to the Stripe processing fee policy in Section 7).
All product names, brand names, registered trademarks, and trademarks displayed on the LafayetteLAMarket platform are the property of their respective owners. Use of these names and marks on our platform is solely for product identification purposes (nominative use) and does not imply sponsorship, affiliation, endorsement, or partnership with the trademark owners. LafayetteLAMarket is not an authorized distributor, reseller, or representative of Walmart Inc., Costco Wholesale Corporation, Sam's Club, Aldi Inc., or any other retailer or brand whose products we shop on customers' behalf. Product images shown are for reference only; actual packaging may vary.
These Terms are governed by the laws of the State of Louisiana. Any disputes shall be resolved in the courts of Lafayette Parish, Louisiana.
We reserve the right to modify these Terms at any time. Continued use of the service after changes constitutes acceptance of the new Terms. We will post the updated Terms on this page with a revised date.
For questions about these Terms, contact us at: Joe Software USA LLC Lafayette, Louisiana Email: yoyoprola@gmail.com Website: lafayettelamarket.com